No Products in the Cart
RETURN CONDITIONS
At Dealer Bicycles, we aim to deliver our community quality cycling products, however, it can be that you are not 100% satisfied with your purchase. No problem, please return your items within 14 days of receipt and I will happily issue a refund. For sale items the returns period is 14 days for online orders.
To be eligible for a return, your item must be unused and in the same saleable condition that you received it. Goods must be complete with all original tags and in the original packaging.
All gift cards, customised products and some health and personal care items are non-refundable.
RETURN PROCEDURE
From Belgium, The Netherlands, France, Germany, and the rest of Europe
You will find a return label in your parcel.
*Return Fee
To cover our administrative and logistic cost for your return I charge a fee, depending on your country. The following amount will be deducted from your refund:
Returns from Belgium, the Netherlands and Luxembourg: €5
Returns from France, Germany, and the rest of Europe: €10
For exchanges I kindly ask you to place a new order for the correct size or product.
From all other countries
This is how you can return your purchase:
For exchanges I kindly ask you to place a new order for the correct size or product.
REFUNDS
Once your return is received and inspected, I will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.
EXCHANGES
To avoid items going out of stock in the period between you sending the return and we receiving it, I kindly ask you to return your item for a refund and to place a new order in our web shop for the correct item, size or color.
If you have additional questions after reading this page you can contact us at guy@dealerbicycles.com
Ride Safe !
Dealer Bicycles